Privacy Policy

1. Introduction

Enamic ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.enamic.io (the "Site") or engage with our services.

This policy complies with the Protection of Personal Information Act, 2013 (POPIA) of South Africa and the General Data Protection Regulation (GDPR) of the European Union.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, and any other information you provide when you contact us through our contact form or email.
• Inquiry Details: Information about your project requirements, questions, or feedback when you communicate with us.

2.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information, including:

• Usage Data: Information about how you interact with our Site, including pages visited, time spent on pages, and navigation patterns.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your browsing experience. See Section 6 for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Communication: To respond to your inquiries, provide customer support, and communicate with you about our services.
• Service Delivery: To provide, maintain, and improve our services and website functionality.
• Analytics: To analyze website usage patterns, understand user preferences, and improve our Site's performance and user experience.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
• Marketing: With your consent, to send you marketing communications about our services (you may opt out at any time).

4. Legal Basis for Processing (GDPR)

Under the GDPR, we process your personal data based on the following legal grounds:

• Consent: When you have given explicit consent for specific processing activities.
• Contractual Necessity: When processing is necessary to fulfill a contract with you or take steps at your request before entering into a contract.
• Legitimate Interests: When we have a legitimate business interest that does not override your rights and freedoms.
• Legal Obligation: When we must process your data to comply with legal requirements.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., hosting providers, email services).
• Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe such action is necessary to comply with legal obligations or protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our Site by collecting anonymous information.
• Functional Cookies: Enable enhanced functionality and personalization.

You can control cookie preferences through your browser settings. However, disabling cookies may limit some functionality of our Site.

7. Your Rights

Under POPIA and GDPR, you have the following rights regarding your personal information:

• Right to Access: You may request access to the personal information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information.
• Right to Erasure: You may request deletion of your personal information under certain circumstances.
• Right to Restriction: You may request that we restrict the processing of your personal information.
• Right to Data Portability: You may request a copy of your personal information in a structured, machine-readable format.
• Right to Object: You may object to the processing of your personal information for certain purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact us at solutions@enamic.io.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will securely delete or anonymize it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than South Africa. If we transfer your personal data outside of South Africa or the European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your information in accordance with POPIA and GDPR requirements.

11. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information promptly.

12. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our Site with a new "Last Updated" date. Your continued use of our Site after such changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Regulatory Authorities

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the relevant data protection authority:

• South Africa: Information Regulator (POPIA) - inforegulator.org.za
• European Union: Your local data protection authority or the European Data Protection Board